Fraktpolicy
1. Delivery Options & Timeframes
· Regular Shipping: 14 - 28 days (international).
· Rapid Shipping: 4 - 8 days (international).
· Special arrangements for bulk or B2B transactions.
2. Shipping Costs
· Determined by package weight, dimensions, shipping zone, and service type.
· Free shipping for domestic orders of 70+ and international orders of70+andinternationalordersof200+.
3. International Shipments
· Comply with INCOTERMS 2020, local trade regulations, and prepare accurate customs documents.
· Restricted items list is refreshed every five months.
4. Order Processing
· Service Level Agreement (SLA): Orders are handled within 48 hours on business days.
· Warehouse operations are completed within 7 business days.
5. Returns & Refunds
· 40 - day return window starting from the delivery date.
· Items should be in their original state with tags intact.
· Return shipping is at the customer's expense, except for faulty items.
· Refunds are issued within 8 business days after assessment.
6. Liability & Claims
· Insurance coverage up to 1000 (regular) /1000(regular)/1400 (rapid).
· Claims for damaged goods must be submitted within 18 days, and for lost shipments within 34 days.
· Force majeure situations are not covered.
7. Sustainability Goals
· Provide carbon - neutral shipping choices.
· Strive for 100% recyclable packaging by 2027.
8. Policy Updates
· Reviewed bi - annually in Q1 and Q3.
· Announcements are made through website banners (40 - day advance notice) and emails to registered customers.